Terms & Conditions

Welcome to Duwies

These Terms & Conditions govern your use of the Duwies website and your purchase of products from our online store.

By accessing our website, browsing our products, or placing an order, you agree to follow these Terms & Conditions. Please read them carefully before using our services.

1. About Duwies

Duwies is a women's fashion brand specializing in premium-quality women's pants, including tailored-fit pants, denim, linen, and premium knitwear.

With over 15 years of manufacturing experience, we focus on creating comfortable, stylish, and well-crafted products with attention to every stitch and detail.

Legal Business Name: Sheetal Creation
Brand Name: Duwies
GSTIN: 27BCVPC6056N1ZW

Business Address:
131, Ismail Mirza Pathan Chawl,
Prabhat Colony, Santacruz East,
Mumbai, Maharashtra, India

2. Website Usage

By using the Duwies website, you agree that:

You will use the website only for lawful purposes.
You will provide accurate information while placing orders.
You will not misuse, copy, modify, or distribute website content without permission.
You are responsible for maintaining the confidentiality of your account information, if applicable.

Duwies reserves the right to restrict access or refuse service if any misuse of the website is identified.

3. Product Information

We make every effort to display accurate product details, including:

Product descriptions
Fabric information
Size details
Colors
Images

However, slight variations in color, texture, or appearance may occur due to screen settings, lighting conditions, and manufacturing characteristics.

As our products are carefully crafted, minor differences may occur due to fabric and production processes.

4. Orders & Acceptance

When you place an order on our website:

You agree to provide correct customer and delivery information.
Order confirmation does not guarantee acceptance until payment verification and product availability are confirmed.
Duwies reserves the right to cancel orders in cases of incorrect pricing, product availability issues, suspected fraud, or incorrect information.

If an order is cancelled after payment, eligible refunds will be processed according to our Refund Policy.

5. Pricing & Payments

All product prices displayed on the website are in Indian Rupees (INR).
Prices may change without prior notice.
Payment must be completed through available payment methods on our website.
Payment information is processed securely through trusted payment partners.

Duwies does not store sensitive payment details such as card numbers or banking passwords.

6. Shipping & Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery timelines may vary depending on location, courier availability, and other external factors.

For complete details, please refer to our Shipping Policy.

7. Returns & Exchanges

Returns and exchanges are handled according to our Return & Refund Policy.

Customers must ensure that returned products meet the required conditions, including:

Unused condition
Original tags attached
Original packaging maintained

8. Cancellation Policy

Order cancellation requests are accepted according to our Cancellation Policy.

Once an order has been shipped, cancellation may not be possible.

9. Intellectual Property

All content on the Duwies website, including:

Brand name
Logo
Images
Product designs
Text
Graphics

is the property of Duwies and protected under applicable laws.

No content may be copied, reproduced, or used without prior written permission.

10. Limitation of Liability

Duwies is not responsible for:

Delays caused by courier partners or external circumstances.
Website interruptions due to technical issues.
Minor product variations caused by manufacturing processes.

Our responsibility is limited to the value of the product purchased by the customer, subject to applicable laws.

11. Third-Party Services

Our website may use third-party services such as:

Payment gateways
Courier partners
Analytics tools
Marketing platforms

These services may have their own terms and privacy policies.

12. Privacy & Data Protection

Your personal information is collected and used according to our Privacy Policy.

We take reasonable measures to protect customer information and do not sell personal data to third parties.

13. Changes to Terms & Conditions

Duwies reserves the right to update or modify these Terms & Conditions at any time.

Any changes will be published on this page. Continued use of our website after updates means you accept the revised terms.

14. Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes relating to purchases, services, or website usage shall be subject to the applicable courts and legal authorities of Mumbai, Maharashtra.