Frequently Asked Questions
Have questions? We've got answers! Browse through our most commonly asked questions below. If you can't find what you're looking for, feel free to contact us.
Orders & Payments
Q: How do I place an order?
A: Simply browse our store, add your favourite items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and other secure payment options available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately with your order number and we'll do our best to help.
Shipping & Delivery
Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Delivery typically takes 4–7 business days depending on your location within India.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders above a certain amount. Check our website for the latest free shipping threshold.
Q: How do I track my order?
A: Once your order is shipped, you'll receive a confirmation email with a tracking number. You can also visit our Track Your Order page for more details.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging with tags intact.
Q: How do I initiate a return or exchange?
A: Please contact us with your order number and reason for return. Our team will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Products
Q: How do I find the right size?
A: Each product page includes a size guide to help you choose the perfect fit. If you're still unsure, feel free to reach out to us.
Q: Are your denim products true to size?
A: Our denim is designed to fit true to size. We recommend checking the size guide on each product page for the best fit.
Q: How should I care for my denim?
A: For best results, wash your denim inside out in cold water and hang to dry. Avoid tumble drying to maintain the shape and colour.
Still Have Questions?
We're here to help! Reach out to our support team via our Contact Us page and we'll get back to you as soon as possible.