Return & Refund Policy

Easy Returns & Exchanges at Duwies

At Duwies, we take pride in creating women's pants with premium fabrics, careful stitching, and a focus on perfect fit. We understand that choosing the right size online can sometimes be challenging, so we have created a simple and transparent return and exchange process for our customers.

Return & Exchange Time Period

All return or exchange requests must be raised within 7 days from the date of delivery.

Requests received after this period may not be accepted.

Eligible Reasons for Return & Exchange

You can request a return or exchange in the following cases:

Size or fitting issue
Wrong product received
Manufacturing defect
Product damaged during delivery
Product received different from what was ordered

Product Condition Requirements

To be eligible for a return or exchange:

Product must be unused and unwashed.
All original tags must be attached.
Product must be returned in original packaging.
Product should not have any stains, marks, alterations, or signs of wear.

Products that do not meet these conditions may not be accepted.

Size Exchange Policy

We understand that fit is one of the most important factors when buying women's pants.

If you need a different size:

Exchange requests must be placed within 7 days of delivery.
Exchange is subject to product availability.
The replacement product will be shipped after approval of the exchange request and quality verification of the returned item.

We recommend checking our size guide before placing your order for the best fit.

How to Request a Return or Exchange

To start your request, please contact our customer support team:

Email: help@duwies.in
WhatsApp & Phone: +91 8898910780

Please share:

Order number
Registered mobile number
Product details
Reason for return/exchange
Images or videos of the product (if applicable)

Our team will review your request and guide you through the next steps.

Quality Check Process

Once the returned product reaches us, it will go through a quality inspection.

The return or exchange will be processed only after confirming that:

The product is unused.
Original tags and packaging are intact.
The product matches the item originally delivered.

Refund Policy

After approval of the return and successful quality check:

Refunds will be processed to the original payment method.
Refund processing may take 5–7 business days depending on your bank/payment provider.
Shipping charges, if applicable, may not be refundable.

Damaged or Wrong Product Received

If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery.

Please share clear images/videos of:

Product condition
Packaging
Shipping label

This helps us verify and resolve the issue quickly.

Return Shipping

For manufacturing defects, wrong products, or damaged items, Duwies will assist with the return process.
For size exchanges or customer preference-related returns, return shipping charges may apply.

Non-Returnable Products

Returns or exchanges may not be accepted for:

Products that have been worn, washed, or altered.
Products without original tags.
Products damaged due to customer handling.
Items purchased under special clearance or final sale offers (if applicable).

Our Promise

With over 15 years of experience in women's apparel manufacturing, we understand the importance of quality, comfort, and fit.

Every Duwies product is created with attention to fabric selection, stitching quality, and finishing details. Our goal is to provide you with premium clothing and a shopping experience you can trust.