Privacy Policy

Your Privacy Matters to Us

At Duwies, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or place an order.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or purchase from Duwies, we may collect certain information to provide you with a better shopping experience.

Personal Information

We may collect:

Full name
Email address
Mobile number
Billing address
Shipping address
Payment details (processed securely through payment providers)
Order details and purchase history
Communication details when you contact our support team

Device Information

When you browse our website, we may automatically collect information such as:

Device type
Browser information
IP address
Website usage data
Pages viewed and interaction with our website
Cookies and similar technologies

This information helps us improve our website experience and provide better services.

2. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders
To confirm orders and provide shipping updates
To provide customer support
To process payments securely
To improve our products, website, and customer experience
To prevent fraud and maintain website security
To send updates, offers, and promotional communications (with your permission)

3. Shopify & Third-Party Services

Duwies uses Shopify to operate our online store. Shopify may process certain information required to provide secure shopping and payment services.

We may also work with trusted third-party service providers such as:

Payment gateway providers
Courier and delivery partners
Website analytics providers
Marketing and communication platforms

These partners only receive information required to perform their services.

4. Payment Information

Your payment information is processed securely through trusted payment providers.

Duwies does not store your complete payment card details, banking passwords, or sensitive financial information.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember customer preferences
Understand website performance
Improve website functionality
Provide relevant shopping experiences

You can manage cookie preferences through your browser settings.

6. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

We may share information only when required for:

Order delivery and fulfillment
Payment processing
Website operations
Legal compliance
Protecting our rights and preventing fraud

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

While we use appropriate security measures, no online method of transmission or storage can be guaranteed to be completely secure.

8. Marketing Communications

With your consent, we may contact you regarding:

New product launches
Exclusive offers
Promotions
Brand updates

You may unsubscribe from promotional messages at any time.

9. Your Rights

You may contact us to:

Request access to your personal information
Correct inaccurate information
Request deletion of information where applicable
Opt out of marketing communications

10. Third-Party Links

Our website may contain links to external websites or services.

Duwies is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before sharing personal information.